Privacy Policy and Terms of Use – Sea Zone

Last Updated: June 15, 2026

Welcome to the Sea Zone application and platform for logistics, international shipping, and import services from China to Syria and Arab countries.

By using the application or website, you agree to the following Privacy Policy and Terms of Use.

First: Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

Full name.
Phone number.
Email address.
Address.
Company name, if available.

Order Information

Product links.
Product images.
Invoices and documents.
Weight, dimensions, and quantities.
Shipping and customs clearance details.

Technical Data

IP address.
Device type.
Operating system.
Usage history within the application.

2. Use of Information

The collected data is used for the following purposes:

Processing shipping and import requests.
Calculating prices and customs fees.
Tracking shipments.
Communicating with customers.
Sending notifications.
Improving services.
Complying with legal requirements.

3. Data Sharing

Data may be shared with:

Shipping companies.
Warehouses.
Customs clearance companies.
Agents and partners.
Relevant government authorities.

We do not sell users’ data to any third party.

4. Data Protection

We take appropriate technical and administrative measures to protect your data. However, no electronic system can be guaranteed to be 100% secure.

5. Data Retention

We retain data as long as it is necessary to provide the service or to comply with legal and accounting requirements.

6. User Rights

You have the right to:

Access your data.
Modify your data.
Request deletion of your data where possible.
Object to certain types of processing.

7. Cookies

The website may use cookies to improve user experience and analyze performance.

8. Notifications

We may send notifications related to order status, shipments, offers, and new services.

Second: Terms of Use

1. Nature of the Service

Sea Zone provides the following services:

Sea, air, and land shipping.
Storage and consolidation.
Calculation of shipping and customs costs.
Customs clearance through authorized partners.
Local delivery.

2. Warehouse Storage

The company provides actual storage and consolidation services for goods in its warehouses or through its partners inside China or in other countries.

The company undertakes to exercise reasonable care over the goods during storage, within the limits of the nature of the logistics service.

3. Customer Responsibility for Data Accuracy

The customer is fully responsible for the accuracy of the information entered, including:

Weight.
Dimensions.
Quantity.
Commercial value.
Product description.
Documents.

4. Verification of Weight and Dimensions

The company or its warehouses have the right to verify the actual weight and dimensions of the goods upon receipt.

If there is any difference between the entered data and the actual measurements:

The actual measurements shall be adopted as the final basis for pricing.
The invoice shall be automatically adjusted.
The customer shall bear any financial differences.

5. Additional Fees and Penalties

The customer shall bear any fees, penalties, or additional costs arising due to:

Incorrect information.
Missing or incorrect documents.
Violation of customs regulations.
Entering misleading data.

Sea Zone shall not be responsible for any such costs.

6. Customs and Government Authorities

Customs fee estimates provided within the application are preliminary estimates and are not finally binding.

Actual fees may vary according to the decisions of customs, tax, and regulatory authorities.

7. Force Majeure

The company shall not be responsible for any delay, damage, or loss resulting from circumstances beyond its control, including:

Wars and armed conflicts.
Economic sanctions.
Government decisions.
Closure of ports or airports.
Natural disasters.
Geopolitical crises.
Disruptions in international maritime routes such as the Strait of Hormuz or the Suez Canal.

8. Damage or Loss

Unless a separate insurance agreement is made in writing, the company shall not be responsible for damage or loss resulting from:

International transportation risks.
Poor packaging by the supplier.
Force majeure.
Decisions made by government or customs authorities.

9. Prohibited Materials

It is prohibited to ship materials that are legally banned or require special licenses without disclosure and obtaining the necessary approvals.

The customer shall bear full legal and financial responsibility for any violation.

10. Limitation of Liability

Sea Zone’s liability is limited to the value of the logistics service provided only. The company shall not be responsible for:

Loss of profits.
Business interruption.
Indirect or consequential damages.

11. Disputes and Jurisdiction

This agreement shall be governed by the laws applicable in the country where the company is registered, and jurisdiction shall belong to the competent courts in that country, unless otherwise agreed.

12. Modification of Terms

The company reserves the right to modify the Privacy Policy and Terms of Use at any time. Continued use of the application shall be considered acceptance of such modifications.

13. Contact Us

Sea Zone Logistics

14. Final Acceptance

By using the Sea Zone application or website and submitting any shipping or import request, you acknowledge that you have read, understood, and fully agree to this policy and these terms without reservation.